Frequently asked questions

Can I use AudioZone at home?

Yes. Great idea for when :

  • - You want to watch TV while others are sleeping/reading/making a racket.
  • - Your Kids are watching something loud and highly non-relaxing while you want to relax
  • - Someone is hard of hearing
This is the equivalent of buying some wired or bluetooth headsets and connecting them to the TV....only MUCH better because:
  • - Anyone who can connect to the wifi can use their own phone and headset to tune in to the TV.
  • - You don't have to keep any extra devices cleaned and charged
  • - More than one person can tune in at a time
You can use the channels supplied to everyone for free to test this but we think you should invest in an AudioZone server and connect it to your TV or decoder for the best experience. That way you will always be in sync and listening to the right TV channel. It is a one-off cost.

Is an AudioZone server difficult to install and set up?

First may not need an AudioZone server. You may be fine with the standard channels or by registering an account with us so that we can tailor a selection of channels for you. However...if you do need a server for your venue/office/home then.....

....No, the AudioZone streamer only requires power and connection to the audio source. There is no on-site configuration required. Simply connect the audio cables to your decoder, TV or amplifier on one end and to the AudioZone streamer on the other end and then connect the power. You will soon see a new WiFi network called "AudioZone" appear. Once you have downloaded and installed the app, connect your phone to that WiFi network and start the stream. If you are taking audio from a decoder or amp that is far away from where people will be watching the TVs then you may need to purchase one of our longer audio cables to position the AudioZone streamer in a position that ensures a strong WiFi signal where the customers are.
The AZ starter pack includes the cables you will require, instructions, promotional material and a stock of branded headsets for sale or free distribution.

Why can users not hear any audio without using headsets?

It seems sensible to disable the speakers on user's phones to eliminate the risk of someone playing the TV audio through their speakers at full volume while everyone else is listening to background music or just enjoying the silence. People tend to have their own headsets available most of the time so it is rarely a problem. We supply a stock of boxed AudioZone headsets with the starter pack and venues can purchase more from us if required. In a noisy environment we suggest always offering customers headsets with some noise cancelling buds.

What are the costs for using the app?

Customers install and use the app for free. There is no registration or account to set up. There are no charges, no adverts, and there are also no dubious permissions required to install the app.

Are there any costs to the venue / building?

Well, that depends... Anyone with AudioZone installed on their phone will be able to use the app anywhere to listen to the audio of one of a selection of 'standard' channels that we make available to everyone. Venues do not have to do anything or spend any money for this to work but they may find that the standard channels are not suitable. To ensure a more tailored selection of channels, venues, need to get in touch and register an account with us for a small fee or purchase and install an AudioZone server.

How can I register our network with AudioZone or buy an AudioZone server

Couldn't be easier - give our sales team a call on 0207 175 8880.

My customers do not find an "AudioZone" WiFi signal.

You do not have to have a WiFi SSID called "AudioZone". The AudioZone servers (if you have bought and installed one of these) will offer the option of broadcasting their own WiFi network which will be called "AudioZone" or they will distribute the audio on your normal WiFi.

Which countries does AudioZone work in?

AudioZone servers will work anywhere in the world.
The selection of standard channels provided to all users regardless of which network they are using is currently limited to channels from the United Kingdom but we expect to support additional countries in the coming months. We also intend to supply foreign language translations for the app soon. If you are keen to use or distribute AudioZone outside of the UK please get in touch by email or give us a call.